General Terms & Conditions
(Important, Please read carefully)
LIHINIYA GEMS GUARANTEE
We guarantee the main gemstone and any accompanying gemstones and the metal used (Sterling Silver/Gold/Platinum) is Guaranteed to be what it says on the official receipt/certificate given at that time of purchase to the customer. The customer is solely responsible for taking care of the piece of jewellery purchased and necessary maintenance is done to the jewellery if needed. All jewellery.
General wear and tear, accidental damage, damage caused by mishandling or misuse of the article, items being dropped on a hard surface where gemstones might come off the settings, rough use of Jewellery (swimming, diving, wearing jewellery while using corrosive liquids, driving while wearing Eternity Rings, Natural Disasters. If for some reason the Main stone of the jewellery article purchased came off, it will be reset free of charge by Lihiniya Gems. However bringing the damaged Jewellery back to the store (42A, Hospital Street, Fort Galle, Sri Lanka) along with the main stone and the official receipt and any certificates issued to be fixed will be the sole responsibility of the customer. Items repaired by a third party will VOID the guarantee and we (Lihiniya Gems) will take no responsibility of the product afterwards unless it was/has been agreed with us (Lihiniya Gems) by writing (Email, Letter).
Like any new product, Jewellery needs servicing and considerable maintenance on a timely basis. We at Lihiniya Gems advice all our customers to take their items to a reputable Jeweller/Goldsmith and get items checked at least every six months. This helps keep your jewellery in good condition and would minimise any damages and loss. (e.g: claw set gems should be checked for loosened setting after a while)
JEWELLERY REPAIR AND MAINTENANCE
Maintenance, alterations and repairs will be done free of charge except when we (Lihiniya Gems) have to replace Gemstones/Metal. Jewellery not purchased from us will be lab tested to confirm the quality of the metal the jewellery is made of and the gemstones checked by a qualified gemmologist.
RETURNS & EXCHANGES
Returns & exchanges will ONLY be accepted if the item purchased has been proven* not to be the item sold/mentioned on the official receipt/Certificate (*Proven by a competent authority on Gemmology e.g. GIA, GEM-A of Great Britain, GRS, etc. or for Jewellery/Metals, authorised organisations (e.g. Essay offices of any country) should accompany a full testing report on the percentage of precious metal and alloys. For returns/refunds the item in question has to be brought into the store with all relevant documentation along with the product in the original condition as when sold. All items will be checked and verified by sending the items to the relevant authorities/organisations (NGJA/Gemmologist/Metal Testing/Diamond Graders) to be verified if the item and documents match the items and documents given at the time of sale before refunds are processed. If you paid by card, card processing fees will be deducted before issuing refunds. The refund amount will be calculated. Items “Made to Order/ Custom Orders” are NON REFUNDABLE.
Most of our Sapphires, Precious gemstones and some valuable semi-precious gemstones carry Certificates from Independent Internationally Qualified (GIA, FGA) Gemmologists. Independent Gemstone certification service is done upon request and is free of charge for stones of a certain value or higher (Please ask for details) Certification for items below this value is usually done by our own in house GIA qualified Gemmologist. Certification is done by the NGJA (National Gem & Jewellery Authority of Sri Lanka) which is the government authority & regulator on Gems & Jewellery or by a GIA/FGA qualified independent Gemmologist). Guarantee/Certification for individual gemstones up to 0.50cts, Semi-precious Gemstones and Sterling Silver Jewellery will be the INVOICE/PAYMENT RECEIPT. “Certificate of Authenticity” is printed and issued by Lihiniya Gems and carries the Lihiniya Gems official logo, official seal and the official signature. Certificate requests have to be made before the order has been placed (For independent Gemmologist Certificates).
Further certification/testing of our Gems & Jewellery can be done at the GOVERNMENT FACILITY which is the NGJA (National Gem & Jewellery Authority of Sri Lanka) which is the authority & Regulator on Gems & Jewellery at No .25, Galle Face Terrace, Colombo 03, Sri Lanka.
SHIPPING/POSTAGE & CUSTOMS
The necessary shipping charges, customs duty, tax on the items will be paid in Sri Lanka by Lihiniya Gems depending if the article qualifies for free shipping. Please allow enough time for your items to be delivered before raising any concerns. We use EMS or FedEx depending on the value of the item and customer request. Once items have been shipped and have arrived at the destination country any applicable taxes and/or customs charges to be paid is the sole responsibility of the receiver. Lihiniya Gems will not be responsible for any such charges and have no knowledge of the amounts that will be charged in the respective countries.
PRICES & QUOTATIONS
Prices are displayed as accurately as possible on the website and there may be occasions where some prices might have been displayed/entered by error. In these occasions, Lihiniya Gems might change the prices accordingly. Lihiniya Gems also reserves the right to change product prices as and when required to suit the business. Prices may change without any notice and Lihiniya Gems is NOT obliged to notify these changes unless you (the customer) have been given a pre-agreed quotation. Prices on this website (www.lihiniyagems.com) can be different from the prices displayed in-store (42A Hospital Street, Fort, Galle, Sri Lanka). Please inquire if you are not sure. Some sale/promotional prices displayed on this website might not be available in store. We advise you to inquire before you make any placing orders/purchases to avoid any misunderstandings. Quotations for custom pieces/commissions and gemstones are given on request are only valid for 30 days. Once the 30 day period has expired you are kindly advised to get a fresh quotation.
ACCEPTING THE TERMS
When you(customer) order any item that is sold by us (Lihiniya Gems) or confirms any custom commission, you will be entering a legal contract with Lihiniya Gems located at 42A, Hospital Street, Fort, Galle, Sri Lanka and the law applicable would be the law of the country where the business is located (Sri Lanka). By ordering you also acknowledge that you have read ALL THE TERMS AND CONDITIONS above and AGREED to all the terms and conditions above.